Training of Trainers (TOT)

Introduction:

Failure to plan is definitely planning to fail. A well thought plan for every growth-oriented organization is embedded on employee training and development. Those charged with the responsibility of equipping human resources in organizations with knowledge, skills and positive attitudes are expected to perform at optimum levels and should approach this task with professionalism.

Just like in teaching, a good trainer is like a candle – they consume themself to light the way for others.  Learn new ideas, concepts, methodologies and ways to engage your audience for impactful and memorable training lessons.

Duration: 4 days

Our Professional Fee: Ksh.8, 000 per day per participant plus 16% V.A.T.  We shall give 10% discount for any organization that registers more than 3 participants.

Target Group:

Trainers, Training Managers, Community Workers, Human Resource professionals, teachers, and Personnel Officers.

Objectives:

On completion, the participants should be able to:

• Determine the trainability and non-trainability of organizational problems
• Produce reports on the training needs assessed
• Prepare training projections for their organizations
• Organize effective training programmes
• Use adult learning methodologies during training events
• Use audio visual materials effectively
• Display training skills in a simulated environment
• Evaluate training programmes. 

Our Professional Fee: Ksh.8, 000 per day per participant plus 16% V.A.T.  We shall give 10% discount for any organization that registers more than 3 participants.

Charges Cover: Comprehensive feedback report, facilitation and training materials i.e. handouts, flip chart papers, stationary, folders and certificate of participation, venue cost, meals, equipment i.e. TV /Video, LCD projector, transport/accommodation (where applicable) for facilitator.

Accreditation/ Registration:

• Ministry of Labour Social Security and Services|NITA (National Industrial Training Authority)

Contact us:

• Email: [email protected]
• Phone: +254 782 016043

Effective Report Writing

The program will focus on helping the participants to learn, practice and apply good report writing techniques that communicates effectively.

Course duration: 2 Days

Target audience:
All staff members who are regularly required to submit written reports.

Course objectives:

• Helps you become an effective commercial or business report writer
• Teach you to adopt logical thought process
• Gain knowledge on when, why how to use various report formats
• Learn tips on how to make clear, hierarchical and logical reports that communicate intended message
• Gain insight of known report writing techniques
• Become proper report writing skills

Training Approach:

• Participatory
• Sharing experiences
• Group work
• Presentations
• Lectures
• BASDELL Business Writing Model

Our Professional Fee: Ksh.8, 000 per day per participant plus 16% V.A.T.  We shall give 10% discount for any organization that registers more than 3 participants.

Charges Cover: Comprehensive feedback report, facilitation and training materials i.e. handouts, flip chart papers, stationary, folders and certificate of participation, venue cost, meals, equipment i.e. TV /Video, LCD projector, transport/accommodation (where applicable) for facilitator.

Accreditation/ Registration:

• Ministry of Labour Social Security and Services|NITA (National Industrial Training Authority)

Contact us:

• Email: [email protected]
• Phone: +254 782 016043

Customer Service Skills Training

In this Customer Service Skills Training course, participants learn the essential skills necessary to deliver excellent customer service through real world exercises and group activities. The course teaches service representatives critical skills in the areas of professionalism, communication, managing the call, managing the customer, managing job stress and many more skills. The course ensures that staff can transfer these skills to the job and thereby provides a significant return on the training investment for the organization. 

Course duration: 2 Days

Target audience:
Customer Service Representatives or Service Advisors, Front Office Staff, Sales and Marketing staff, Purchasing Employees, Technicians and all staff members that are in client-facing roles.

Course objectives:

• Recognize barriers to the delivery of outstanding customer service.
• Adapt to specific customer behavior styles.
• Demonstrate how to measure customer-satisfaction levels and take corrective action if needed.
• Learn emotional intelligence for handling client of varying temperaments
• Develop a personal action plan to improve customer-service skills.

Our Professional Fee: Ksh.8, 000 per day per participant plus 16% V.A.T.  We shall give 10% discount for any organization that registers more than 3 participants.

Charges Cover: Comprehensive feedback report, facilitation and training materials i.e. handouts, flip chart papers, stationary, folders and certificate of participation, venue cost, meals, equipment i.e. TV /Video, LCD projector, transport/accommodation (where applicable) for facilitator.

Accreditation/ Registration:

• Ministry of Labour Social Security and Services|NITA (National Industrial Training Authority)

Contact us:

• Email: [email protected]
• Phone: +254 782 016043