Restaurant/Contracts Manager

  • Full Time
  • Nairobi

Our client is looking for a Restaurant/Contracts Manager. Reporting to the Project Manager, s/he will be tasked with the following:

Role and Responsibilities:

  • Coordinate daily Front of the House and Back of the House restaurant operations.
  • Deliver superior service and maximize customer satisfaction.
  • Daily/Weekly/Monthly meetings with the client to discuss issues and feedback to Project Manager and Catering issues to Catering Development Manager.
  • Respond efficiently and accurately to customer complaints.
  • Regularly review product quality and research new vendors.
  • Organize and supervise shifts.
  • Appraise staff performance and provide feedback to improve productivity.
  • Estimate future needs for goods, kitchen utensils and cleaning products.
  • Ensure compliance with sanitation and safety regulations.
  • Create detailed reports on weekly, monthly and annual revenues and expenses.
  • Promote the brand in the local community through word-of-mouth and restaurant events.
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads).
  • Train new and current employees on proper customer service practices.
  • Implement policies and protocols that will maintain future restaurant operations.

Requirements

  • BSc degree in Business Administration; hospitality management or culinary schooling.
  • Proven work experience as a Restaurant Manager.
  • Proven customer service experience as a manager.
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
  • Familiarity with restaurant management software.
  • Strong leadership, motivational and people skills.
  • Acute financial management skills.
  • Financial monitoring and control of the contracts.
  • Ensuring Health, Safety, Environmental and Quality compliance is maintained and the Company’s procedures and objectives are achieved.
  • Commercial awareness of a Catering establishment.

If interested and you meet the above specifications, kindly send your application to recruitment@amsol.co.ke by latest 02nd July 2018 stating your current and expected salary. Indicate the job title on the email subject.

Only shortlisted candidates will be contacted.