Waiters and Waitresses needed

Our client, based in Uganda, is seeking to recruit Waiters and Waitresses for their Kenyan branch. The waiters/waitresses will be responsible for ensuring that customers have a satisfying dining experience. They will be expected to provide fast, efficient and courteous service; often meet with managers and chefs before each shift to discuss the menu or specials, review ingredients for potential food allergies or talk about any food safety concerns; discuss coordination between the kitchen and the dining room and review any customer service issues from the previous day or shift.

Role and Responsibilities

  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
  • Prepare tables by setting up linens, silverware and glasses
  • Inform customers about the day’s specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, order slips or by memorization
  • Communicate order details to the kitchen staff
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Deliver checks and collect bill payments
  • Carry dirty plates, glasses and silverware to kitchen for cleansing
  • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
  • Provide excellent customer service to guests

Requirements

  • Attentiveness and patience for customers
  • Strong organizational and multitasking skills with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills
  • Team spirit
  • Flexibility to work in shifts

Qualifications and Education Requirements

  • Proven work experience as a waiter or waitress
  • High school diploma; food safety training

If interested and you meet the above specifications, kindly send your application to recruitment@amsol.co.ke by latest 28th May 2018 indicating the job title on the email subject.